In January 2012, I accidentally sent Luke’s collection of Skylanders cards through the wash, ruining them. We wrote to Activision for a new set, and they ended up responding quite admirably — not once, but twice.
Looks like Activision is still at it, judging by an e-mail I received earlier this week:
I just wanted to say thank you for putting on the post regarding the Skylanders cards that went through the wash. We have done the same thing with all our son’s Skylanders cards and have been feeling sooooo bad as he keeps asking for them and we cannot bear to tell him!
I did a search online and found your post! I have since contacted Activision and they are amazing! They have offered to mail out new cards to me in the UK at no cost to me. Really a great service and lovely to finally see a company recognising that it is only what it is because of the people who buy its product.
I am so impressed and I would never have known to approach them had it not been for your post.
So, once again – thank you!!!
I’m glad I could help, though Activision did all the heavy lifting here.
On this point, at least, they have handled a reasonable problem with better-than-necessary service. They could just offer to sell you replacement cards. Instead, they send them for free.
Nicely done, Activision.